Customer Support
Our telephone service is available from Monday to Friday from 9:30 a.m. to 1:00 p.m. and in the afternoon from Monday to Thursday from 5:00 p.m. to 7:00 p.m.
Delivery term
The usual delivery time is 48-72 hours for products in stock and 5 days for other products. Some products include more information about expected delivery delay. The delivery times indicated in the products and in the shopping cart are informative and based on the average calculated in working days. In no case do they represent a delivery commitment on the date set. Occasionally there may be greater delays, in this case the client may unilaterally withdraw the order, reimbursing the amounts paid in the order and the parties agreeing that no claim for damages, present or future, direct or indirect, or under the modalities, is applicable of emergent damage or lost profit.
You can call us by phone or contact us by email for a tighter approach to confirm stocks and delivery forecasts.
Returns
Up to 15 days after purchase. 100% refund of the products.
To do this, they simply send us the merchandise to the address of our SHOWROOM (Avda Catalunya 236, 08184 Palau-Solità y Plegamans, from Barcelona, Spain.) Freight prepaid and as soon as we validate that the products are unused, in perfect condition and with Its original label and packaging will return 100% of the amount of the products by bank transfer or VISA depending on the payment method chosen.
The start of the withdrawal period begins from the receipt of the merchandise.
Merchandise delivery
Upon receiving the order, you must review its content before signing the delivery note, in case this is not possible, you must write 'in accordance except revision'.
If you detect an error and the products received do not correspond to the ones you have purchased, reject the package. You must notify us of the error within 24 hours. In this case we will send a courier to collect the order and correct the error.
The client will have to check the condition of the merchandise upon receipt and in case of damage caused or lack of product, he will have to reject the order or make reservations and pertinent observations on the delivery note of the carrier and inform us of it by email in a maximum period of 24 hours after delivery.
Product prices and availability
Prices are valid, except for typographical errors while stocks last.
The availability shown in products, order form and purchase process is informative. In the case of ending the stock of a product requested by the customer, the new estimated delivery time will be informed, and the customer may choose to refund the purchase amount. If it is not possible to quickly replace the stock of a product, the refund will be made for the amount paid directly with the same means of payment that the customer used.
Orders with a transfer payment method will have 48 hours to be paid by transfer. After this time, the order may be canceled and the price and offer may not be maintained.
In case of ending the stock of a promotional gift product, one of similar characteristics would be sent.
Shipping costs
Shipping costs are added to the purchase price.
Our agreement with the transport company GLS allows us to have exceptionally low shipping costs.
The Toys Gaspar store will manage the shipment as quickly as possible. Since we have all the merchandise prepared, packed and labeled in our logistics center, the express courier company GLS will deliver it in a maximum of 72 hours.
Guaranteed Minimum Price
If you see any cheaper product on another website but want to buy it at joguinesibicisgaspar.com you only have to indicate the page and the price you have seen and we will match it as long as it is not below our purchase price. The request must be made before the item is purchased. Valid for online stores domiciled in Spain that are authorized distributors of the item in question. Valid for the final price of the order, including transport costs and other management costs or commissions.
Use of cookies
For the use of some functionalities of the website it is necessary to use
cookies. Cookies are used to add products to the basket and thus be able to make the purchase.
They are also used to customize navigation for each user.
If you wish, you can configure your browser to be notified on the screen of the reception of cookies and to prevent the installation of cookies on your hard drive. Please consult the instructions and manuals of your browser to expand this information.
Warranty
In accordance with the provisions of Royal Legislative Decree 1/2007, all products have a two-year warranty from the date of delivery. If you need to make use of the guarantee, we suggest you should contact our customer service at 938648333 and we will help you manage it. Defects or damage due to incorrect use or handling of the material or wear caused by normal use of it, are not included in this warranty.
User reviews on products
Responsibility for comments are the property and responsibility of their authors, however, customer service, despite not being able to validate the veracity of them, periodically reviews and responds to the opinions of users, reserving the right to delete them if they it seems that in their opinion they are inadequate, unproven, violate the law, ethics or morals. If any user believes that any comment is inappropriate, please comment to joguinesibicisgaspar@gmail.com or telephone 93 864 83 33
Personal data protection
In compliance with the provisions of Organic Law 15/1999 of December 13 on the protection of personal data, we inform that the personal data you provide will be included in an automated file of personal data, created and maintained under the responsibility by Ramon Fabregas Sturlese
To exercise your rights of access, cancellation, rectification and opposition, the user can write to Avda Catalunya 236, Palau-solità i Plegamans 08184, Barcelona, Spain at the email address joguinesibicisgaspar@gmail.com Personal data collected will be used exclusively for the purposes of providing services by requested by the user, send information and promotions requested, with prior consent, as well as billing for products and services contracted.
Responsible company
Gaspar House
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